Accessibility Guide for White Lodge Hotel

The White Lodge Hotel, a charming boutique hotel nestled at the end of Filey’s historic Victorian Crescent, offers breathtaking panoramic views of Filey Bay.

This intimate hotel features 21 en-suite rooms, a restaurant, bar, lounge bar, and a spacious outdoor terrace. It also accommodates private parties and special events in its dedicated function room.

At a Glance
Level Access

The main entrance has five steps and a handrail. There is no lift and no ramp.

There is level access from the main entrance to:

Dining Table

Garden Terrace

Bedrooms

We have non-allergic bedding.

Hearing

The (bedroom) TVs have subtitles.

Visual

Some parts of the venue have low lighting.

General

Staff are available 24 hours a day.

We have emergency evacuation procedures for disabled visitors.
Getting Here
The Crescent, Filey, North Yorkshire YO14 9JX

Travel by public transport

You can get to White Lodge Hotel by bus and train.

The nearest bus stop is at the Filey bus station on Station Avenue near the railway
station and Tesco supermarket. The bus stop is 0.5 miles / 0.8 km from White Lodge Hotel.

The nearest train station is Filey railway station. The train station is 0.5 miles / 0.8 km from White Lodge Hotel.

The journey from the train and bus station is a ten minute walk. The terrain is flat and paved, without any hills or inclines to consider

Travel by taxi

You can get a taxi with Lazer Radio Taxis by calling 01723 515515. The taxi company has a wheelchair accessible vehicle.

You can get a taxi with Nippy Taxis by calling 01723 377377. The taxi company has a wheelchair accessible vehicle.

Parking

We have a car park. There are accessible parking spaces. Parking is not free.

There is a drop-off point at the main entrance. The drop-off point has a dropped kerb.

From the parking to the main entrance, there are five steps. There is no ramp and no
lift.

There is a ramp for access to the hotel located at the side entrance which takes you through the restaurant and lounge to Reception.
Arrival
Path to main entrance

From the street to the main entrance, there is level access.

The path is 1200mm wide, or more.

Main entrance

The door is 950mm wide.

The main entrance has five steps.

This entrance has a handrail.

The main door is side hung and manual.

The other entrance door is 770.00mm wide.

The ramp is located on the side of the hotel easily accessed from the front of the hotel.
There is a sharp turn on the ramp which leads up with access directly in to the
restaurant then in to the Lounge and then Reception.

Please notify Reception when accessing via the ramp as the door may be locked.
Getting around Inside
Visual Impairment – General Information

Some parts of the venue have low lighting.

Bedrooms

All bedrooms have windows.

Bedrooms have ceiling lights, bedside lamps, desk or table lamps and natural daylight.

Lights are LED and energy saving. TVs have subtitles.

All bedrooms are non-smoking.

We have non-allergic bedding.

All bedrooms have fitted carpets.

Place to eat and drink

Restaurant

From the main entrance to the dining area, there is level access. There is a permanent ramp. The route is 1000mm wide, or more. The door is 770mm wide.

To get to a table, there are no steps.

The route through the dining area is 800mm wide, or more.

There is background music.

We cater for vegetarian, gluten free (celiacs), lactose free (dairy free), nut free and vegan specific diets.
Getting around Outside
Garden Terrace

From the main entrance to this area, there is level access. The route is 1200mm wide, or more. The entrance is 770mm wide.
Customer Care Support
Accessibility equipment

We provide wheelchairs. Wheelchairs are free.

Toilet seat risers.

Toilet seat frames.

Many bathrooms have hand rails in bathtubs, showers and toilets.

The nearest toilet for assistance dogs is in the park next to the hotel.

We have an area to charge mobility scooters and battery powered wheelchairs.

We can charge the mobility scooters in our garage.

Emergency evacuation procedures

We have emergency evacuation procedures for disabled visitors.

Customer care support

Staff are available 24 hours a day.